Order ship info
PLACING YOUR ORDER
- Call Customer Service at 1-800-624-5017 or local customers can dial 954-785-3711, Monday thru Friday 9:00am – 5:30pm, eastern standard time. International customers will have to call 001(954) 785-3711.
- Shop Online 24 hours a day with our new complete on line catalog which is a secured site. E-mail orders direct to firstname.lastname@example.org.
- Orders are processed within 30 minutes; and shipped from our Pompano Beach Distribution Center within 24 hours.
- We ship FedEx Ground within the United States. Orders shipping to P.O. Box or APO/FPO addresses are sent U.S Postal Service Priority Mail, C.O.D. service is not availible with USPS Priority Mail shipments, nor can we ship orders containing flammable products or aerosols via USPS. Orders with flammable products to international destinations are shipped via Fedex. Fedex cannot deliver to a P.O. Box or APO/FPO addresses.
- Next Day Delivery is availible, we ship Fedex overnight. All next day orders are required to be paid by credit card because of the additional shipping charges. No C.O.D’s availible on overnight shipping.
HOURS OF OPERATION
CBS Beauty Supply is open Monday thru Friday, Eastern Standard time, 9:00am to 5:30pm or 24 hours, 7 days a week for secured online ordering at www.cbsbtysupply.com
DUTIES, TAXES INTERNATIONAL
Customer is liable for all duties and taxes, not CBS Beauty Supply.
Unfortunately we may be out of an item, we ask that you please re-order it. If backorder is over $50.00 CBS Beauty Supply will automatically put on backorder and ship out when the product comes in. We will pay all Fed Ex ground charges, except C.O.D.’s, only when paid by credit card. All international orders will have to be reordered.
All Florida residents are required to pay 6.5% sales tax, unless Resale Tax Certificate is on file with signature at CBS Beauty Supply in our possession. Every year we need a copy of current certificate.
CREDIT CARD PAYMENT & PAYPAL
When paying by credit card we will need the actual name as it appears on the card. We also need the account number as well as the expiration date & 3 digit CV2 code on back. Please provide the actual billing address of where your actual statement for the credit card is mailed to (your house address, business address, or P.O. Box). Then we will need the actual shipping address where you would like your products to be shipped (please note-we verify all billing addresses on credit cards). For any first time international customers ordering we will e-mail a credit card authorization form that will need to be filled out and signed by card holder and then e-mailed back to CBS Beauty Supply before we can process and ship any international order. CBS Beauty Supply will also require a copy of the first page of your credit card billing statement to verify this matches credit card being used, matches card name and shows the actual billing address of card holder. The first international order must ship to the actual billing address only as it appears on your bank credit card billing statement, after this first order we can ship to any address you like. Please note, that this is only required by new international customers and only on your first order.
RETURNS, DAMAGES OR MISSING ITEMS
CBS Beauty Supply wants you to be satisfied with the products you have purchased, we realize that sometimes you may change your mind on a product that you ordered and wish to return that product. Please make a copy of your original invoice along with the products you are returning, send them back either FedEx, UPS or USPS. Please make sure this is packed good and your package is insured with a signature required. If we receive merchandise that is broken upon receiving, you will not receive any credit. Make sure your items are packed good internally.
Missing items should be called in within 24 hours of receipt of shipments, anything after this will not be acceptable. Please make sure to look thorough all the packaging, as when we pack little items are usually together or attached to something else. Empty popcorn or bubble wrap as well cut of box. Peace of mind, we have 2 people that double check orders before they ship your package.
Damages should be called in immediately at time of delivery and noted with the carrier that the box is damaged before signing for anything. If the box is damaged at time of delivery this has to be brought to the carrier’s attention at time of delivery, not after, this way if products are damaged internally, it will already be noted on the the carrier’s report. Without this information, CBS cannot guarantee anything to be replaced if we are not able to make an insurance claim on the package you have received.
Returns – There are no returns on Acrylic Liquids, Acrylic Powders, Nail Drills, Nail Bits, Facial Machines, Massage Beds, Pedicure Whirlpool Spas, Skin & Spa Equipment, Styling Chairs, Barber Chairs, Airbrush Guns, Airbrush Makeup Machines, Autoclaves, Facial Skincare and Cosmetics.There are no returns on any parts for Microdermabrasion Machines such as replacement handpieces, filters or diamond tips.There are no returns on any parts for Whirlpool Pedicure Spas such as pumps, motors, remote controls.There are no returns on any parts for Facial and Massage beds such as bolsters, pillows, Arm rests, Motors for beds or Remote controls for beds. All parts for these items specified here are special orders and shipped directly from manufacture and CBS Beauty Supply does not stock or inventory parts for any Skincare machines, Microdermabrasion Machines, Massage tables, Skin Equipment, Whirlpool pedicure spas so this is absolutely no returns or exchanges on parts. All Toe rings and jewelry are special ordered from manufacturer at the time of ordering and are not returnable or exchangeable. If an item is being returned, the item must be in original manufacturers box as it was received, and must be in good condition to be re-sold to the consumer. All returns are subject to a 20% restocking fee. All returns are for store credit or exchange only.
SPECIAL ORDERS (MERCHANDISE NOT IN STOCK)
Any order that is drop shipped or special ordered from another manufacturer shipped either to CBS Beauty Supply or the customer requires a 100% payment in full before any order placed or delivered. There are absolutely no returns, exchanges, or store credits on any special ordered merchandise.
Any products paid in full by phone or online website, and held by distributor CBS Beauty Supply or manufacturer where goods were ordered and paid for in advanced have limited warehousing of 120 days storage holding. Then after the products are property owned by either CBS Beauty Supply and / or the manufacturer ordered from. There are absolutely no returns, exchanges, or refunds after 120 days and considered abandoned and disposed.
EXPORT INTERNATIONAL ORDERS
All international orders are shipped either Fed-Ex Air or Freight Forwarder depending upon the sizes and contents of order. Payment must be made by credit card, Bank Money Wire Transfer or pre-paid. There are no COD’s.
Any products purchased via internet website , fax or verbal phone orders from Cosmetic Beauty Supply D/B/A CBS Beauty Supply being shipped to a private person or commercial business internationally is the responsibility of the consumer, not Cosmetic Beauty Supply D/B/A CBS Beauty Supply to know all the laws of importing merchandise into there country. The individual consumer needs to know if certain products need permits or have any other restrictions or prohibited for products being imported to there country from the USA to them. Cosmetic Beauty Supply D/B/A CBS Beauty Supply will not be held liable for this. If Fed Ex. the freight forwarder or any other carrier as well as customs refuses this product into the recipients country the products will then either be destroyed by customs or the carrier or be returned to Cosmetic Beauty Supply D/B/A CBS Beauty Supply for credit only back to there form of payment. The recipient will be liable for all shipping fees to and from them back to the USA, not Cosmetic Beauty Supply DBA CBS Beauty Supply as well as a 20% restocking fee.
DANGEROUS GOOD FEES ON SHIPPING INTERNATIONAL BY OCEAN FREIGHT CHARGES
Cosmetic Beauty Supply DBA CBS Beauty Supply is a certified shipping company to ship dangerous and hazardous material by sea. This pertains to international customers only outside the U.S.A. as well as the Bahamas, St. Thomas St. Lucia, St. Croix, Grand Cayman Islands and Puerto Rico. Please note that there are extra fees that will be charged in addition to your freight charges for special UN boxes and Vermiculite used in packing your dangerous goods shipment when shipping by ocean, not air.
When Shipping dangerous and hazardous material by air only there are no extra fees incurred for boxes used or surcharges that the airlines or Fed EX will .We can ship any flammable product anywhere in the world (except acetone or aerosol spray enamel dryer can) at no extra charge from the carriers (which is called a D.G. Surcharge) when the product is no larger then a 1/2oz bottle, such as nail polishes, primer, etc… Any product that is larger in size such as a 8oz, 16oz, 32oz or gallon is considered to be dangerous goods because of the volume that you are shipping and can ship these as well, but when shipping these larger sizes, the carriers will charge a D.G.Surcharge of $55.00 to $80.00 per shipment plus your freight. (Ship cost). Realistically on small orders, it is not feasible to ship this and absorb these fees. If the order was a large amount dollar wise, then it makes sense to ship.
The other alternative that you do have, but we have to charge you for is to keep your small order the way it is and we will repack your larger size product into smaller 1/2oz bottle and then you will avoid paying the D.G. Flammable Surcharge that the carriers charge. However, for us to do this, we will have to charge you the amount of 1/2oz bottles that we use to break it down to ship it for you.
For Example-if you order a 8oz bottle of acrylic liquid, that would be (16) 1/2 oz bottles that we would have to use to be able to ship and charge you the cost of the bottles which are .89 cents each. This way you can get your product at no extra cost from the carriers by only paying to have it re-packed in 1/2oz size.
All Drills have Limited Manufacture Warranties against defects and workmanship from manufacture. Airbrush compressors have a 6-month warranty against defects and workmanship from manufacture. All Facial Equipment such as steamers, magnifying lamps, sterilizer units, towel warmers, microdermabrasion machines, oxygen machines and or any other facial machines have Limited Manufacture Warranties against defects and workmanship from manufacture. All Facial Massage Beds, Massage Tables, Electric Facial Massage Beds and or Electric Massage Tables have Limited Manufacture Warranties against defects and workmanship from Manufacture. (Please not this all based on how a customer has used and cared for the machine and or massage facial table as well). Repairs or Replacement parts will be done by Manufacture only. Any other person not authorized to try to repair something will void all warranties. Replacements on parts or a machine is completely up to Manufacture. Please note – customer is liable for all shipping charges to and from Manufacture for warranty or replacement parts, not CBS or Manufacture. We are not in the shipping business; we are in the supply mail order business. Manufacture warranty’s products, but can not warranty shipping expenses to and from.
Shipping Rates U.S.A. Ground
Shipping Information Minimun phone or internet order $25.00 $25.00 – $50.00 $8.95 $51.00 – $98.99 $9.95 $99.00 – up
(Restrictions Apply)- See Below
FREE Gallon Surcharge
This will be added to the shipping amount for every gallon ordered
$2.00 C.O.D. collect on delivery fee $13.00 $99.00 and up FREE when shipped within the 48 states in USA. All orders placed on the CBS Beauty Supply over website or phone $99.00 & up FREE when shipped within the 48 states in USA only by Fed Ex Ground. Additional shipping fees will apply to PO boxes, APO or FPO boxes, domestic or international air. Any over sized items such as gallons or items noted throughout online website under description of item on website that says additional shipping charges will apply, but will not will not appear on your internet order placed online but will appear on your actual invoice that is received with your package. Free shipping excludes- bulk priced items, carts, trolleys, stools, chairs, bolsters, facial massage chairs & beds, hair equipment, hydrocollater & moisture units, facial & skin equipment, neon signs, nail tables, pedicure spas & chairs, shampoo bowls & chairs, shampoo stations & backwash systems, polish racks, salon & spa furniture & equipment such as displays, mirrors, reception desks, styling stations, vichey showers, styling chairs & mats, barber chairs. Beauty Supply Distributors and Beauty Schools are excluded from free shipping offer.
Shipping to Canada
Canadian free shipping does not apply to FREE shipping policy within the USA. All Canada orders ship either UPS standard ground, Fed Ex air or USPS Post Office depending upon what is being shipped. All customs, duties or any taxes incurred while clearing is completely liable to be paid by customer, not CBS Beauty Supply.
International orders are shipped by Fed Ex Air or Freight Forwarder. Rates based on orders by weight and dimensions of package.
UPS and Fed Ex do not deliver to P.O. Box or APO/FPO addresses. These orders are shipped USPS Priority Mail Flammable items cannot be shipped to an APO or FPO.s. For any order shipped USPS to an APO or FPO, call for rates rates and shipping information.