PLACING YOUR ORDER
Call Customer Service at (954) 594-3035 Monday thru Friday 9:00am – 5:00pm, eastern standard time. International customers will have to call 001(954) 594-3035.
Shop Online 24 hours a day with our new complete online catalog which is a secured site. E-mail orders direct to firstname.lastname@example.org
Orders are processed and shipped from our Delray Beach Distribution Center within 24 hours.
We ship FedEx Ground within the United States. Orders shipping to P.O. Box or APO/FPO addresses are sent U.S Postal Service Priority Mail, C.O.D. service is not available with USPS Priority Mail shipments, nor can we ship orders containing flammable products or aerosols via USPS. Orders with flammable products to international destinations are shipped via FedEx. FedEx cannot deliver to a P.O. Box or APO/FPO addresses.
Next Day Delivery is available, we ship FedEx overnight. All next day orders are required to be paid by credit card because of the additional shipping charges. Please call for a ship quote as only flat rate ground shipping fees appear on website when checking out. No C.O.D’s available on overnight air shipping.
HOURS OF OPERATION
CBS Beauty Supply is open Monday thru Friday, Eastern Standard time, 9:00am to 5:00pm or 24 hours, 7 days a week for secured online ordering at www.cbsbtysupply.com
DUTIES, TAXES INTERNATIONAL
Customer is liable for all duties and taxes, not CBS Beauty Supply.
Unfortunately, we may be out of an item. CBS Beauty Supply ask that you please re-order it. If back order is over $50.00, CBS Beauty Supply will automatically put on back order and ship out when the product comes in. We will pay all standard FedEx ground charges on any product that is not required additional ship charges such as Salon Equipment, or any other product which is specified in description of product saying that additional ship charges required. CBS Beauty Supply will not ship out orders that were previously placed with C.O.D.’s, only when paid by credit card. All international orders will have to be reordered.
All Florida residents are required to pay 7% sales tax, unless Resale Tax Certificate is on file with signature at CBS Beauty Supply in our possession. Every year we need a copy of current certificate.
CREDIT CARD PAYMENT & PAYPAL
When paying by credit card we will need the actual name as it appears on the card. We also need the account number as well as the expiration date & 3 digit CV2 code on back. Please provide the actual billing address of where your actual statement for the credit card is mailed to (your house address, business address, or P.O. Box). Then we will need the actual shipping address where you would like your products to be shipped
(Please Note-We verify all billing addresses on credit cards).
For any first-time domestic order, this must ship to the billing address only as it appears on your bank credit card billing statement. After this first domestic order we can ship to any address you like.
For all international orders, they must ship to PayPal verified address on your PayPal account.
RETURNS, DAMAGES OR MISSING ITEMS
CBS Beauty Supply wants you to be satisfied with the products you have purchased; we realize that sometimes you may change your mind on a product that you ordered and wish to return that product. Please make a copy of your original invoice along with the products you are returning, send them back either FedEx, UPS or USPS. Please make sure this is packed good and your package is insured with a signature required. If we receive merchandise that is broken upon receiving, you will not receive any credit. Make sure your items are packed good internally.
Missing items – should be called in within 24 hours of receipt of shipments, anything after this will not be acceptable. Please make sure to look through all the packaging, as when we pack little items usually in a padded envelopes. Peace of mind, we have 2 people that double check orders before they ship your package.
Damages – should be called in immediately at time of Fedex delivery and noted with the carrier that the box is damaged before signing for anything. If the box or boxes are damaged at time of delivery this has to be brought to the carrier’s attention at time of delivery, not after. This way if products are damaged internally, it will already be noted on the carrier’s report. Without this information, CBS Beauty Supply cannot guarantee anything to be replaced if we are not able to make an insurance claim on the packages you have received. Truck shipments with cartons visibly damaged on outside of cartons need to be documented on bill of lading before signing it. If this is not done while the carrier is there delivering there will be no way to make a claim after driver has left and customer will not be able to get replacement on damaged products from carrier and or CBS Beauty Supply.
Returns – There are no returns on Acrylic Liquids, Acrylic Powders, Nail Drills, Nail Bits, Facial Machines, Massage Beds, Pedicure Whirlpool Spas, Skin & Spa Equipment, Styling Chairs, Barber Chairs, Airbrush Guns, Airbrush Makeup Machines, Autoclaves, Nail Tables, Facial Skincare and Cosmetics. There are no returns on any parts for Microdermabrasion Machines, such as replacement handpieces, filters or diamond tips. There are no returns on any parts for Whirlpool Pedicure Spas such as pumps, motors, remote controls. There are no returns on any parts for Facial and Massage beds such as bolsters, pillows, Arm rests, Motors for beds or Remote controls for beds. All parts for these items specified here are special orders and shipped directly from manufacture and CBS Beauty Supply does not stock or inventory parts for any Skincare machines, Microdermabrasion Machines, Massage tables, Skin Equipment, Whirlpool pedicure spas so this is absolutely no returns or exchanges on parts. If an item is being returned, the item must be in original manufacturers box as it was received and must be in good condition to be re-sold to the consumer. All returns are subject to a 20% restocking fee. All returns are for store credit or exchange only. Please note – customer is liable for all shipping charges to and from Manufacture & or CBS Beauty Supply for warranty or replacement parts, not CBS or Manufacture. We are not in the shipping business; we are in the supply mail order business. Manufacture warranty’s products but cannot warranty shipping expenses to and from.
SPECIAL ORDERS (MERCHANDISE NOT IN STOCK)
Any order that is drop shipped or special ordered from another manufacturer shipped either to CBS Beauty Supply or the customer requires a 100% payment in full before any order placed or delivered. There are absolutely no returns, exchanges, or store credits on any special ordered merchandise.
Any products paid in full by phone or online website and held by distributor CBS Beauty Supply or manufacturer where goods were ordered and paid for in advanced have limited warehousing of 120 days storage holding. Then after the products are property owned by either CBS Beauty Supply and / or the manufacturer ordered from. There are absolutely no returns, exchanges, or refunds after 120 days and considered abandoned and disposed.
EXPORT INTERNATIONAL ORDERS
All international orders are shipped either Fed-Ex Air or Freight Forwarder depending upon the sizes and contents of order. Payment must be made by credit card, Bank Money Wire Transfer or pre-paid. There are no COD’s.
Any products purchased via internet website or verbal phone orders from Cosmetic Beauty Supply D/B/A CBS Beauty Supply being shipped to a private person or commercial business internationally is the responsibility of the consumer, not Cosmetic Beauty Supply D/B/A CBS Beauty Supply to know all the laws of importing merchandise into their country. The individual consumer needs to know if certain products need permits or have any other restrictions or prohibited for products being imported to their country from the USA to them. Cosmetic Beauty Supply D/B/A CBS Beauty Supply will not be held liable for this. If Fed Ex, the freight forwarder or any other carrier as well as customs refuses this product into the recipient’s country the products will then either be destroyed by customs or the carrier or be returned to Cosmetic Beauty Supply D/B/A CBS Beauty Supply for credit only back to their form of payment. The recipient will be liable for all shipping fees to and from them back to the USA, not Cosmetic Beauty Supply DBA CBS Beauty Supply as well as a 20% restocking fee.
All Drills have Limited Manufacture Warranties against defects and workmanship from manufacture. Airbrush compressors have a 6-month warranty against defects and workmanship from manufacture. All Facial Equipment such as Facial Steamers, Magnifying lamps, Sterilizer units, Towel warmers, Microdermabrasion machines, Oxygen machines and or any other facial machines have Limited Manufacture Warranties against defects and workmanship from manufacture. All Facial Massage Beds, Massage Tables, Electric Facial Massage Beds and or Electric Massage Tables have Limited Manufacture Warranties against defects and workmanship from Manufacture. (Please not this all based on how a customer has used and cared for the machine and or massage facial table as well). Repairs or Replacement parts will be done by Manufacture only. Any other person not authorized to try to repair something will void all warranties. Replacements on parts or a machine is completely up to Manufacture. Please note – customer is liable for all shipping charges to and from Manufacture for warranty or replacement parts, not CBS or Manufacture. We are not in the shipping business; we are in the supply mail order business. Manufacture warranty’s products, but can not warranty shipping expenses to and from.
Shipping Rates USA Ground
|Minimum phone or internet order||$25.00|
|$25.00 – $50.00||$8.95|
|$51.00 – $98.99||$9.95|
|$99.00 – up
(Restrictions Apply)- See Below
|Gallon Surcharge Fee
This will be added to the shipping amount for every gallon ordered
|C.O.D. collect on delivery fee||$15.50|
|Residential Delivery Surcharge||$4.50|
|This residential fee is charged by Fed Ex & will be charged if shipped to a non commercial business address which will not show in shopping cart when checking out.|
|All orders placed on the CBS Beauty Supply over website or phone $99.00 & up FREE when shipped within the 48 states in USA only by Fed Ex Ground unless additional ship charges are stated in description of product on website. Additional shipping fees will apply to PO boxes, APO or FPO boxes, domestic or international air shipments. Any over sized items such as gallons or items noted throughout online website under description of item on website that says additional shipping charges will apply, but will not will not appear on your internet order when placed online but will appear on your actual invoice that is received by CBS Beauty Supply with your package. Free shipping excludes- bulk priced items, carts, trolleys, stools, chairs, bolsters, facial massage chairs & beds, hair equipment, hydrocollater & moisture units, facial & skin equipment, neon signs, nail tables, pedicure spas & chairs, shampoo bowls & chairs, shampoo stations & backwash systems, polish racks, salon & spa furniture & equipment such as displays, mirrors, reception desks, styling stations, styling chairs & mats, barber chairs. Free shipping excludes any item that states under description of that item that additional shipping charges will be added such as gallon products. Beauty Supply Distributors and Beauty Schools are excluded from free shipping offer.
Shipping to Canada
Canadian free shipping does not apply to FREE shipping policy within the USA. All Canada orders ship either Fed Ex air or USPS Post Office Priority Mail International depending upon what is being shipped. All customs, duties or any taxes incurred while clearing is completely liable to be paid by customer, not CBS Beauty Supply.
Additional shipping fees will apply to PO boxes, APO or FPO boxes, domestic or international air shipments which will not appear on your internet order when checking out but will be added to order once determined which carrier and ship charges. Any oversized items such as gallons or items noted throughout online website catalog that say additional shipping charges in the description of item will apply and ship charges will be added to your internet order but will not will not appear on your internet order in cart when checking out. These ship charges will appear on your actual invoice that’s received with your package. This will over ride our free shipping policy and or flat rate shipping policy shown on website.
Free shipping excludes- Bulk priced items, Sale items, Carts, Trolleys, Stools, Chairs, Bolsters, Facial massage chairs & beds, Hair equipment, Hydrocollater & moisture units, Facial & skin equipment, Neon signs, Manicure tables, Pedicure spas & chairs, Shampoo bowls & chairs, Shampoo stations & backwash systems, Polish racks, Salon & spa furniture & equipment such as displays, Mirrors, Reception desks, Styling stations, Styling chairs & mats, Barber chairs or any item that says additional shipping is required in description of product and will not appear on your internet order.
Beauty Supply Distributors and Beauty Schools are excluded from free shipping offer and will be liable for shipping charges added to order.
$99.00 and up FREE when shipped by ground within contiguous USA
(Some Restrictions Apply)-As stated in description of certain products throughout website
This offer excludes to shipping Fed Ex air, UPS Air and Post Office Priority Mail International orders.
International orders are shipped by Fed Ex Air, Post Office priority Mail International or freight forwarder. Rates based on orders by weight and dimensions of package as well as destination.
UPS and Fed Ex do not deliver to P.O. Box or APO / FPO addresses. These orders are shipped USPS Priority Mail. Flammable items cannot be shipped to an APO or FPO.s. For any order shipped USPS to an APO or FPO, call for rates rates and shipping information or they will be applied as addiditional shipping charges to your order.
** Attention Export Orders (Outside the Continental US):
Massage Supplies and Massage Tables
Nail and Pedicure Supplies
Barber Supplies and Barber Equipment
Waxing Supplies and Equipment
Facial Skincare, Facial Supplies and Facial Equipment
Hair Supplies and Hair Salon Equipment